Frequently Asked Questions

Everything you need to know before you buy — answered directly.

About the Art

Will the colors look the same as on my screen?

Close, but not identical — and in our experience, the real piece usually looks better. Screens are backlit and vary by device calibration. The printed canvas has a matte finish that reads warmer and richer in natural light. If you are concerned about a specific piece, contact us before ordering and we can describe the color tones more specifically.

How do I know what size to choose?

When in doubt, go larger. The most common buyer regret with wall art is ordering too small. A piece that's too small for the wall disappears — it looks like an afterthought instead of a statement. A 36×24 fills the primary visual zone above a standard sofa without competing with the furniture below it. If you're unsure, use the tape test — cut painter's tape to your target dimensions and stick it to the wall for a day. Most people end up going one size up.

What is the difference between a Wrapped Canvas and a Framed Canvas?

A wrapped canvas is the classic gallery-wrap format — the image wraps around the edges of a 1.5" deep pine frame and hangs directly on the wall without needing a separate frame. A floating framed canvas adds a solid oak hardwood frame around the outside, with a deliberate floating gap between the canvas and the frame. The frame adds visual weight and a gallery-ready, finished look. We build every frame ourselves in our studio. Most buyers who upgrade to the framed option say they're glad they did.

What are Sunken Framed Panels?

Sunken Framed Panels are our format where the canvas sits recessed inside a deep solid frame — giving the piece a layered, dimensional appearance. The canvas sits below the frame edge rather than flush with it, which creates a shadow effect and more visual depth than a standard floating frame. These are our most gallery-forward format.

About How We Make It

Is this a print-on-demand operation?

No. We make every piece ourselves in our studio in New Braunfels, Texas. Every canvas is printed on our equipment, hand-stretched over solid pine frames, and inspected by us before it ships. This is not a dropship or POD operation. It never will be. See the full process at How We Make It.

How is this different from buying on Amazon or Etsy?

Most canvas art on Amazon and Etsy — even listings that appear unique — is fulfilled by print-on-demand services. The same image gets printed and shipped from a fulfillment warehouse that produces thousands of different products for thousands of different sellers. The seller often never touches the product. We are the opposite of that. We print it, we stretch it, we inspect it, we pack it. Every single piece. That is why the quality is different and why we can stand behind it the way we do.

How long will the colors last?

We print with pigment-based archival inks rated for 75+ years of indoor display without fading. This is not a marketing claim — it is a technical rating based on the ink chemistry. Dye-based inks used by most POD operations do not have this rating. Ours do.

Ordering and Shipping

How long does production take?

3–5 business days. Every piece is built to order in our studio. We do not maintain finished inventory — your piece is made when you order it.

How long does shipping take?

Most US orders arrive within 5–8 business days of the order date (production + transit). Expedited shipping options may be available — contact us before ordering if you have a deadline.

Do you ship internationally?

Contact us before placing an international order at elevarecanvases@gmail.com. We will confirm availability and shipping costs for your location.

How is the piece packaged?

Every canvas ships in purpose-built art packaging with corner protection inserts — not a standard box with bubble wrap. Canvas corners are the failure point in transit. We engineered our packaging around that specific risk. The piece arrives with a sawtooth hanger already installed, ready to hang immediately.

Returns and Peace of Mind

What if it arrives damaged?

Send us a photo within 7 days of delivery and we will replace it immediately. No lengthy process, no restocking fees, no questions asked. Damaged on arrival means we made a mistake. We fix our mistakes.

What if I receive it and it just doesn't look right in my space?

Contact us within 30 days. We will work with you — whether that means a different size, a different piece, or a refund. We want this to be right for your home. If it isn't, we make it right. That is our actual policy, not just a badge on the page. Art is personal, and we know that sometimes something looks different in person than it did on a screen. We do not hold that against you.

What if I'm just not sure I'll like it?

That hesitation is normal — especially if this is your first time buying art online. Here is what we know from our customers: the most common reaction when unboxing is that the piece looks better in person than it did on the screen. The matte finish, the weight of the canvas, the depth of the frame — these things do not come through in a photo. If you are on the fence, go for it. And if it's not right, contact us within 30 days.

For Trade and Commercial Buyers

Do you work with interior designers or businesses?

Yes. We offer trade pricing for interior designers, real estate stagers, hospitality buyers, and multi-piece commercial orders. Contact us at elevarecanvases@gmail.com with your project details and we will put together a quote. We have experience with commercial-scale orders and can accommodate custom sizing requests.

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Still have a question? Email us at elevarecanvases@gmail.com. We typically respond within 1–2 business days.